NEXT
From an application question to the right documentation, sample request and technical discussion.
Here is how to prepare for a useful first conversation with us, starting with your application and its constraints.



If your team is exploring a material change, start with a well-defined application question. What needs to improve? What must remain within specification? Which information is missing before a trial can be planned?
You can contact us to request product documentation, samples, formulation support and quotations. Whether you are identifying a material family or asking about a specific product, choose the request that fits the information you need next.
The distinction between inquiry and qualification matters. A product description can help frame an evaluation; the decision to use a material still needs evidence relevant to the intended formulation, process and finished product.

A conceptual guide to preparing your inquiry, from application question to material identity, documentation and a trial plan. This is suggested preparation, not a prescribed qualification procedure or a record of completed testing.
Three filler families provide a starting point for this introductory series:
These three selected filler families are part of our broader portfolio, which also includes 3M™ Personal Protective Equipment.
The family name establishes what is being discussed. A candidate grade and its current documentation are the next level of detail. We recommend keeping that identity visible throughout inquiries, sample evaluation and purchasing discussions, so that everyone is referring to the same material.
A shared inquiry can bring together the questions from across your team:
Describe the intended change, the formulation type and the properties that must be retained. Separate the target from an untested expectation about what a filler will achieve.
Describe the relevant equipment, addition stage and operating constraints. Identify any difference between the proposed trial and the intended production process.
State how the result will be judged: the measurement method, sample preparation, units, baseline and acceptance criteria. Agree on these before comparing candidate materials.
Identify the requested product or grade, estimated quantity, destination and timing. Ask for confirmation of availability and commercial terms for that particular request.
We suggest this structure to help you organise the conversation. It is a planning guide, not a prescribed qualification procedure. One person may cover several of these responsibilities.
You do not need a completed development programme to make an inquiry. A concise brief can start with the following information:
Keep this brief with the trial record. If the grade, process or acceptance criteria change, update the brief before interpreting the next result. That preserves a clear account of what was actually evaluated.
Use our four dedicated request routes to tell us what you need:
Please confirm availability, document suitability, response timing and commercial terms with us for your specific inquiry.
Consider a hypothetical coatings team exploring a lower-density product. This is an illustrative planning example, not a customer case or a reported trial.
The team could begin by describing its coating type, current density and measurement method, the application behaviour it needs to retain, and the equipment available for evaluation. It could then ask which product documentation is relevant and whether a candidate sample can be requested.
Before running the trial, R&D and QC would agree on the baseline and acceptance criteria, while production would identify any scale-up questions. Procurement could separately request supply information for the candidate grade. No result is assumed: the purpose of the inquiry is to define what needs to be checked.
Explore our product portfolio to identify a family of interest. If you already have an application question, request formulation support with your objective, constraints and next decision.
Our role starts with chemical materials and a conversation about your application. Bring a clear objective, the material you are considering, relevant documentation and the question you need to evaluate.
A useful first conversation does not require every answer. It requires a clear distinction between what is known, what is wanted and what still needs to be demonstrated.
